Privacy Policy

At PetLive, your privacy and the security of your information are of paramount importance to us. We have established this Privacy Policy to ensure that your data is protected, and you can use our services with confidence. Please take a moment to read the following details:

• Data Security:
• All credit/debit card details and personally identifiable information will NOT be stored, sold, shared, rented, or leased to any third parties.
• When you make a payment for our products or services on our website, the details you provide will be securely transmitted directly to our payment provider via a secured connection.
• We do not pass any debit/credit card details to third parties.
• Privacy Measures:
• PetLive takes appropriate steps to ensure data privacy and security through various hardware and software methodologies.
• However, it is important to note that while we maintain stringent security measures, we cannot guarantee the security of any information that is disclosed online.
• External Links:
• PetLive may contain links to other websites. Please be aware that our Privacy Policy does not extend to or cover the privacy policies of these external websites.
• If you provide any information to such third parties, different rules regarding the collection and use of your personal information may apply. We recommend contacting these entities directly if you have any questions about their use of the information they collect.
• Third-Party Advertisements:
• Some of the advertisements you encounter on our site may be selected and delivered by third parties, including ad networks, advertising agencies, advertisers, and audience segment providers.
• These third parties may gather information about you and your online activities, either on our site or other websites, to understand your interests and provide tailored advertisements.
• Please note that we do not have access to, or control over, the information these third parties may collect. Their information practices are not covered by our privacy policy.
• Your Consent:
• By using PetLive's services and website, you consent to the terms outlined in this Privacy Policy.
• Modifications:
• We may update this Privacy Policy as needed to reflect changes in our practices and to comply with evolving legal and regulatory requirements. Any modifications will be posted here, so we encourage you to review this page regularly to stay informed.

If you have any questions or concerns about our Privacy Policy or data security, please do not hesitate to contact us. We are committed to safeguarding your privacy and ensuring a safe and enjoyable experience on PetLive.

Refund Policy

At PetLive, we strive to provide the best products and services for your pets. In case you encounter any issues with your purchase, we offer a clear and fair Refund Policy to ensure your satisfaction.

Refunds will be issued to the original mode of payment.

The processing time for refunds may vary, typically taking 10 to 45 days, depending on the policies and processing times of the issuing bank of the credit card.

As a responsible merchant, we make sure to detail our return, refund, and cancellation policy clearly on our website. This information is provided to inform our valued customers of their rights and responsibilities.

You may be eligible for a refund under the following circumstances:

• The wrong product was sent by the merchant.
• The product is defective.
• The product was damaged in shipping.

• The product is tampered.
  

Return and Cancellation Policy

We want to make the process as smooth as possible for our customers. Therefore, we have outlined the conditions under which cancellations and replacements are allowed:

• The wrong product was sent by the merchant.
• The product is defective.
• The product was damaged in shipping.
• The item was not delivered within the agreed time frame.
• Expected Time Span for Reporting:

To ensure a timely resolution, we request that you report any issues related to items, goods, or services ordered for cancellation or replacement as soon as possible. Please refer to the specific conditions mentioned above.

We are committed to addressing your concerns and providing a seamless refund, cancellation, or replacement process. If you have any questions or require further assistance regarding our Refund and Cancellation Policy, please don't hesitate to contact us. Your satisfaction and your pets' well-being are our top priorities.

Delivery & Shipping Policy

At PetLive, we take pride in delivering the best pet products to your doorstep with care and efficiency. We're here to ensure a smooth shopping experience, so please take a moment to review our comprehensive Delivery and Shipping Policy:

• Proof of Delivery:
• We maintain a strong commitment to the security of your deliveries. Please be prepared to sign or confirm the proof of delivery receipt upon receiving your order.
• Payment Confirmation:
• After successfully placing your order, the payment confirmation will be sent to you through your preferred method. You can choose to receive it via email, SMS, or traditional mail. We understand that timely confirmation is crucial, and we aim to send it as soon as the payment is processed. Please note that the time for the payment confirmation to reach you may vary depending on the chosen delivery method and payment processing.
• Shipping Process:
• PetLive partners with Aramex, a reputable and trusted shipping company. Aramex ensures that your pet products are handled with the utmost care and are delivered to your doorstep in a timely and secure manner.
• Conditions:
• Our shipping process strictly adheres to all relevant legal and safety requirements to ensure the secure delivery of your pet products. We aim to deliver your items in the same condition they left our warehouse.
• Delivery Fees:
• We provide flexible options for delivery fees. Depending on your location and the total order amount, you may be eligible for free delivery. The specific details about delivery fees can be found during the checkout process.
• Delivery Time:
• We understand the importance of punctual deliveries. The delivery time can vary based on your location, whether it's local or international. We aim to provide you with an estimated delivery timeframe during the checkout process so you can plan accordingly.
• Payment Confirmation – Services:
• PetLive.org complies with the laws of the Kingdom of Saudi Arabia and, as such, will not deal or provide any services or products to any of the OFAC (Office of Foreign Assets Control) sanctioned countries.
• Multiple Transactions:
• Multiple transactions may result in multiple postings to the cardholder’s monthly statement, depending on your payment method.
• Note:
• Please note that while we strive for accuracy in delivery, external factors such as weather conditions and public holidays may occasionally impact the estimated delivery time. Rest assured, we are committed to keeping you informed and providing the best possible delivery experience.

If you have any questions or concerns about our Delivery and Shipping Policy, please feel free to contact us. Your satisfaction is our priority, and we appreciate your trust in PetLive for all your pet product needs.