At Pet Life, we strive to provide the best products and services for your pets. If you encounter any issue with your purchase, we offer a clear and fair refund policy to ensure your satisfaction.

Refunds

• Refunds will be processed using the same original payment method.
• Refund processing times may vary and typically range between 10 to 45 days, depending on the issuing bank’s policies and processing times.
• As a responsible merchant, we clearly outline our return, refund, and cancellation policies on our website to ensure our valued customers are fully informed of their rights and responsibilities.

Reasons for Refund Eligibility

You may be eligible for a refund based on the following reasons:

• The merchant sent the wrong product.
• The product is defective.
• The product was damaged during shipping.
• The product was tampered with.

Cancellation and Exchange Policy

We aim to make the process as smooth as possible for our customers. Therefore, we have defined the conditions under which cancellations and exchanges are permitted:

• The merchant sent the wrong product.
• The product is defective.
• The product was damaged during shipping.
• The product was not delivered within the agreed timeframe.

Notification Period

To ensure a quick resolution, please report any issue related to items, goods, or services requiring cancellation or exchange as soon as possible.

Kindly refer to the conditions listed above.

Return Period

Products may be returned within 7 days, provided that the above-mentioned conditions are met.

We are committed to addressing your concerns and providing a smooth refund, cancellation, or exchange process.

If you have any questions or need further assistance regarding our refund and cancellation policy, please do not hesitate to contact us.

Your satisfaction and your pets’ well-being are our top priorities.